Good to have you on board.
Everything you need to know about working with us, in one place. Keep this page bookmarked: it covers how a project runs, how to reach us and when we are around.
- 2founders working on your project
- 1 daylongest you wait for a reply
- Fridaysa short written update, every week
- 09 to 18Monday to Friday, Bucharest time
A few things before we start.
- 01
You talk to the founders
Vlad and Maria work on your project themselves. No account managers, no handing you over to someone you have never met.
- 02
Start with what you have
Excel files, a paper notebook, an export from e-Factura. You don’t need to tidy anything up first. That part is our job.
- 03
Plain words, always
We explain every number in the words you use to run your business. If something sounds like jargon, stop us and we will say it again.
- 04
Scope agreed before we start
You get a written proposal with what we build, by when and for how much. If anything changes, we agree it in writing first. No surprise invoices.
- 05
Your data stays yours
We only ask for what the project needs and handle it under GDPR. When we finish, we remove our access if you want us to. NDA on request.
- 06
You own the result
The dashboards, the files and the guides we write are yours to keep, even if you never work with us again.
Before kickoff, have these ready
0 of 5 readyFour habits we keep on every project.
- 1
Small steps you can see
We work in one-week steps. At the end of each one you see something real, not a status report.
- 2
You see it before it’s finished
Early versions reach you rough on purpose. Feedback in week two costs nothing. In week six it costs time.
- 3
Built around your routine
On your phone between deliveries or on the office laptop on Monday morning. The dashboard fits how you already work.
- 4
Built to run without us
Every project ends with training and short written guides, so nothing depends on us being around.
Your project, step by step.
A typical project takes four to eight weeks, depending on how much data there is. Here is what happens at each stage, and what we need from you.
- 00
Kickoff
Day 1- We
- Agree the goals, the people involved and the dates.
- You
- Bring your files and your three questions.
- You get
- A shared plan with dates.
- 01
Audit
Week 1- We
- Look at where your numbers live today and what is missing.
- You
- Answer our questions and share access.
- You get
- A short summary of what we found and what is possible.
- 02
Design
Week 2- We
- Sketch the dashboard and pick the numbers that matter.
- You
- Review the sketch and tell us what is missing.
- You get
- A picture of the result before we build it.
- 03
Build
Weeks 3 to 6- We
- Connect your data, build the dashboard and forecasts, show you progress every week.
- You
- About 30 minutes a week to review.
- You get
- A working version you can already use.
- 04
Handoff
Final week- We
- Train you and your team, write the guides, hand over every access.
- You
- Join one training session.
- You get
- Everything, documented and yours.
- 05
Aftercare
30 days after- We
- Fix anything that breaks and answer questions as they come up.
- You
- Tell us what works and what doesn’t.
- You get
- A check-in call at the end, and peace of mind.
How to reach us.
Pick the channel that fits the moment. Whichever you use, it reaches one of the two of us directly.
- Within one business day
Email
contact@insaira.comApprovals, documents, invoices and anything you want in writing.
- Same working day
Microsoft Teams
Invite sent at kickoffWeekly check-ins, screen sharing and quick questions during the project.
- No reply needed
Weekly update
By email, every FridayWhat we did, what comes next and anything we need from you. Five minutes to read.
Who to ask about what
Scope, timelines, invoices and what the numbers mean for your business.
vlad.bradiceanu@insaira.comData access, security, connecting your tools and anything technical.
maria.tudosie@insaira.comWhen we are around.
We work Monday to Friday, 09:00 to 18:00, Bucharest time. Messages sent outside those hours are answered the next working morning.
How fast we reply
- Something stopped working
- Within 2 working hours
- A question about your numbers
- Same working day
- A change or a new request
- Scoped within 2 business days
We are closed on Romanian public holidays. Planned time off is announced at least two weeks ahead, and we never take it at the same time during your project.
Something not covered here?
Write to us. We will answer, and if it is something other clients would want to know, we will add it to this page.
contact@insaira.com